FlowVoice answers instantly, grasps the caller's request from a natural conversation, speaks like a person — and gets better every week. Paired with a full callcenter that runs right in your browser, no separate phone system required.
Every call is answered in the first second. No touch-tone menus, no "press 1 for shipping". The caller simply speaks, and FlowVoice understands the request from a free-form conversation — a delivery question, a return, a complaint — and replies in a natural, human voice.
It waits patiently while callers spell out a shipment or phone number, reads digits back one by one, keeps response times short, and closes the conversation cleanly. Every call is captured with a recording and a transcript, and the matching case is created automatically. Privacy is built in by design.
Hi, I'd like to check where my parcel is.
Of course. Could you read me the shipment number, digit by digit?
Seven… two… four…
Seven, two, four — take your time, I'm listening.
Transcript stored, audio retained 30 days, data minimised per policy.
Configure the entire "if-this-then-that" flow right in the interface, in three clear stages: how calls are received, how topics are recognised and routed, and how a direct request for a specific person is handled.
Chain actions with built-in fallbacks — call a group, and if nobody picks up, create a case automatically. Start from templates, set business hours and 24/7 behaviour, and maintain block lists. Every change takes effect immediately, with no restart.
Take calls with caller recognition — the name and company resolve automatically from your contacts. Make outbound calls, and call colleagues internally, employee to employee, without a desk phone in sight.
Transfer warm or blind, put callers on hold or park them, and use extensions, direct-dial numbers, groups and cascades. Deputy rules make sure a call always reaches someone — no separate phone system needed.
Tom K. → Lena R. · warm transfer
A complete call history captures the time, direction, duration, result and the employee for every conversation. Open any call to see its full event timeline, and listen to the recording straight from the archive.
Reporting turns it into insight: resolution rates split by AI, connected and case, plus response times — so you always know how the hotline is performing and where to tune it.
| 09:14 | Lukas Brandt | 01:12 | AI solved | |
| 09:31 | Maria Huber | 03:40 | Connected | |
| 10:02 | Unknown number | 00:22 | Case | |
| 10:18 | Sara Ø. | 02:05 | Connected | |
| 10:45 | Blocked number | 00:03 | Blocked | |
| 11:07 | — | 00:00 | Missed |
FlowVoice reviews its own real recordings, scores each call across several dimensions, finds the patterns behind individual slips, and writes ready-to-use, evidence-backed improvement suggestions — each with the exact configuration area it affects. You stay in control: the system proposes, a human approves, and everything is logged.
In 14 of 32 "shipment status" calls, the caller was interrupted while spelling out the number.
Affects: pause detectionConservative, real-world figures from live FlowVoice operations.
See how FlowVoice answers every call, understands intent, and runs your whole callcenter in the browser — while improving itself week after week.