A universal messaging system attached to every customer, case, task, and applicant. Keep context where it belongs — no more lost Slack threads or email chains.
Type @ anywhere in a comment and an autocomplete dropdown appears with your entire team. Select a colleague and they receive an instant notification with full context — the record name, the message, and a direct link.
Mentioned users can reply inline, view the full record, or create a follow-up task directly from the notification. No context switching, no searching through email threads.
Cross-record mentions keep everyone aligned: mention someone on a customer record and they see the customer name, the project, and the exact conversation — even if they have never opened that record before.
Subscribe to any customer, case, task, or applicant record with a single click. You will receive notifications for every new comment, status change, or update — without being directly mentioned.
The system automatically adds you as a follower when you are mentioned in a comment or when you post one yourself. You can also manually add or remove followers at any time, ensuring the right people stay informed.
Configure your notification preferences per channel: choose between email digests, real-time in-app alerts, or Telegram messages. Every record shows who is following, so you always know who is in the loop.
Internal communication with @mentions, followers, and contextual comments — attached to every record in your operations platform.