FlowAI monitort uw logistieke stroom in realtime. Wanneer het gedefinieerde events detecteert — een zendingsvertraging, goederenontvangst, naderende SLA-deadline — informeert het de juiste persoon via het juiste kanaal. Automatisch.
FlowAI watches your entire logistics flow around the clock. The moment a goods receipt is scanned, a shipment status changes, or an SLA deadline approaches, FlowAI detects the event and triggers the appropriate notification — to the right person, through the right channel, with the right message. No manual intervention, no delays, no forgotten follow-ups.
Each notification is context-aware. When a shipment delay is detected, FlowAI does not just send a generic alert — it calculates the new estimated delivery time, identifies the affected customer, and proactively informs them with a personalized message before they even notice something is wrong. For internal events like SLA escalations, it routes the alert to the responsible team lead with full case context attached.
The notification timeline gives operations managers a complete audit trail of every automated communication. Filter by event type, customer, channel, or time window. Every notification is logged with delivery confirmation, so you know exactly what was sent, when, and whether it was received.
Define rules for every logistics event. FlowAI detects the event and executes the playbook — from detection through message composition to delivery confirmation. Each playbook follows a simple three-step logic: a trigger defines when to act, a condition filters whether this specific case qualifies, and an action defines what to do.
A shipment delay of more than 24 hours? Trigger a proactive email to the customer with the new ETA. Goods received for a priority client? Send a confirmation SMS within 60 seconds. SLA deadline approaching with no resolution in sight? Escalate to the team lead via internal notification. Every playbook is fully configurable — no code, no IT tickets, just drag-and-drop logic that operations managers can set up themselves.
Playbooks can chain together. A delay notification can trigger a follow-up check 4 hours later. If the shipment still has not moved, a second-level escalation fires automatically. Each step is logged, auditable, and visible in the alert timeline so you always know exactly what happened and why.
Email, SMS, internal chat notifications. FlowAI finds the right contact channel with fallback logic. If the primary channel fails — an email bounces, an SMS number is invalid — the system automatically tries the next channel in the priority chain. No lost notifications, no manual resends.
Channel priority is configurable per customer, per event type, and per urgency level. A routine goods receipt confirmation goes via email. A critical shipment delay during peak season might go via SMS first for immediate visibility, with an email follow-up containing the full details. Internal escalations route through your team's chat tool — whether that is Slack, Microsoft Teams, or the built-in Chatter system.
Every delivery attempt is tracked with a full status log: queued, sent, delivered, opened, bounced, or failed. Operations managers see delivery rates across all channels and can identify contacts with outdated or invalid information before the next critical alert needs to reach them.
Multi-layered security logic: allow-list, cold-start protection, confirmation rules. FlowAI only sends what has been verified. Automated notifications in logistics carry real risk — a wrong delay alert can trigger unnecessary escalations, a false goods receipt confirmation can cause inventory mismatches, and a premature SLA warning can erode trust with your clients.
FlowAI's safety pipeline runs four independent checks before any notification leaves the system. The allow-list verifies that the recipient is approved for automated communications. Cold-start protection prevents notifications during the first 48 hours after a new playbook goes live, giving you time to review outputs in sandbox mode. Content review validates that all dynamic fields — customer name, shipment ID, ETA — are populated and plausible. Only when all checks pass does the notification get queued for delivery.
For high-stakes notifications — like SLA breach alerts to premium clients — you can add a manual confirmation step. The notification is drafted and held for review, with a one-click approve or reject option. This gives your team full control over sensitive communications while keeping everything else fully automated.
Ontdek hoe FlowAI proactief uw klanten en teams informeert — voordat problemen escaleren.