الذكاء
نظرة عامة
Intelligent Cases
تنبيهات استباقية
ذكاء الأعمال
الاستقلالية
نظام الذاكرة
إجراءات مستقلة
إنذار مبكر
تخطيط العمليات
يراقب FlowAI تدفقك اللوجستي في الوقت الفعلي. عندما يكتشف أحداثاً محددة — تأخير شحنة أو استلام بضائع أو اقتراب موعد SLA — يُخطر الشخص المناسب عبر القناة المناسبة. تلقائياً.
يراقب FlowAI تدفقك اللوجستي بالكامل على مدار الساعة. في اللحظة التي يُمسح فيها استلام بضائع أو يتغير حالة شحنة أو يقترب موعد SLA، يكتشف FlowAI الحدث ويُطلق الإشعار المناسب — إلى الشخص الصحيح، عبر القناة الصحيحة، بالرسالة الصحيحة. لا تدخل يدوي، لا تأخيرات، لا متابعات منسية.
كل إشعار واعٍ بالسياق. When a shipment delay is detected, FlowAI does not just send a generic alert — it calculates the new estimated delivery time, identifies the affected customer, and proactively informs them with a personalized message before they even notice something is wrong. For internal events like SLA escalations, it routes the alert to the responsible team lead with full case context attached.
The notification timeline gives operations managers a complete audit trail of every automated communication. Filter by event type, customer, channel, or time window. Every notification is logged with delivery confirmation, so you know exactly what was sent, when, and whether it was received.
حدد قواعد لكل حدث لوجستي. FlowAI detects the event and executes the playbook — from detection through message composition to delivery confirmation. Each playbook follows a simple three-step logic: a trigger defines when to act, a condition filters whether this specific case qualifies, and an action defines what to do.
A shipment delay of more than 24 hours? Trigger a proactive email to the customer with the new ETA. Goods received for a priority client? Send a confirmation SMS within 60 seconds. SLA deadline approaching with no resolution in sight? Escalate to the team lead via internal notification. Every playbook is fully configurable — no code, no IT tickets, just drag-and-drop logic that operations managers can set up themselves.
Playbooks can chain together. A delay notification can trigger a follow-up check 4 hours later. If the shipment still has not moved, a second-level escalation fires automatically. Each step is logged, auditable, and visible in the alert timeline so you always know exactly what happened and why.
البريد الإلكتروني، الرسائل القصيرة، إشعارات الدردشة الداخلية. FlowAI finds the right contact channel with fallback logic. If the primary channel fails — an email bounces, an SMS number is invalid — the system automatically tries the next channel in the priority chain. No lost notifications, no manual resends.
Channel priority is configurable per customer, per event type, and per urgency level. A routine goods receipt confirmation goes via email. A critical shipment delay during peak season might go via SMS first for immediate visibility, with an email follow-up containing the full details. Internal escalations route through your team's chat tool — whether that is Slack, Microsoft Teams, or the built-in Chatter system.
Every delivery attempt is tracked with a full status log: queued, sent, delivered, opened, bounced, or failed. Operations managers see delivery rates across all channels and can identify contacts with outdated or invalid information before the next critical alert needs to reach them.
منطق أمان متعدد الطبقات: قائمة مسموح بها، حماية البداية الباردة، قواعد التأكيد. FlowAI only sends what has been verified. Automated notifications in logistics carry real risk — a wrong delay alert can trigger unnecessary escalations, a false goods receipt confirmation can cause inventory mismatches, and a premature SLA warning can erode trust with your clients.
FlowAI's safety pipeline runs four independent checks before any notification leaves the system. The allow-list verifies that the recipient is approved for automated communications. Cold-start protection prevents notifications during the first 48 hours after a new playbook goes live, giving you time to review outputs in sandbox mode. Content review validates that all dynamic fields — customer name, shipment ID, ETA — are populated and plausible. Only when all checks pass does the notification get queued for delivery.
For high-stakes notifications — like SLA breach alerts to premium clients — you can add a manual confirmation step. The notification is drafted and held for review, with a one-click approve or reject option. This gives your team full control over sensitive communications while keeping everything else fully automated.
اكتشف كيف يُخطر FlowAI عملاءك وفرقك بشكل استباقي — قبل تصاعد المشاكل.